Customer Service Associate (CSA)

As a Customer Service Associate (CSA) - Grade 03, one will be responsible for performing the duties of a Teller and functioning on the platform as needed. Responsibilities include, but are not limited to: Perform teller duties such as processing transactions, customer inquiries, money orders, locating differences, making platform referrals, balancing cash drawer daily in accordance with the bank s cash difference standards, and completing negotiable instruments log. Have a clear understanding of the platform function and support/perform the responsibilities of Customer Service Representative on an as needed basis. These duties include but are not limited to opening, closing and servicing deposit and loan accounts; performing new account opening and file maintenance review, and investigating and responding to customer inquiries. Log into Call Center to service inbound customer queries. Provide excellent customer service while being mindful of the Bank s products, recognizing the appropriateness to cross-sell. To be considered, one must possess: Excellent customer service skills High School Diploma or equivalent required Cash-handling experience preferred One to two years retail banking experience is preferred Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred

Who we are:

BNB Bank Headquartered in Suffolk County, New York, BNB has been meeting the needs of Long Island businesses and families since 1910. Now more than 100 years later, our commitment to the tenets of community banking remain as strong as ever: We develop long-term relationships with local customers, offering banking knowledge and an understanding of the local marketplace while taking an active role in making the towns and villages we serve better places to live and work.

At BNB Bank we take a proactive role in our communities to help make them better places to live and work. We are committed to helping employees grow; we offer endless opportunities for professional and personal growth.

Many Success Stories. One Bank.

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